FAQs

When you decide to buy our product, you will be directed to our secure credit card payment gateway. Once you have entered your payment details, you will be able to immediately download your product purchased. All of our products have been compressed using WinZip to minimise your download time.

Yes. In addition to credit card and PayPal you can arrange for an electronic fund transfer (EFT). See this link for instructions.

Our credit card processing partner uses the highest level of encryption and is fully PCI complant. We do not store and credit card information.

The information provided to us during the billing process is recorded for the purpose of processing payment and licensing individual or multi users. For further information see our Privacy Policy.

We believe that the website provides an adequate description of the product-set and the free download highlights the type and depth of content provided within the other templates available for sale. We believe our products are of high quality and are good value for money and that you will be fully satisfied with your purchase. Because these are digital files that cannot be returned we have a No Refund Policy.

More than 95% of our customers are able to download their product immediately after purchase. However less than 5% are unable to download it immediately, due to the configuration of their firewall or popup-blocker. If you have purchased a product and you can't download it immediately from our website, then please email us at and we will immediately email your product to you. After your purchase, should have received an email from us including your Order Number. Please tell us this Order Number and the date of your purchase, and we will email your product to you as soon as possible.

If for whatever reason, you have purchased the same product twice within the same day by accident, then email us at and we will immediately refund your duplicate purchase.

We are constantly looking for new templates to add to our current template portfolio. Our aim is to release new templates to the website every few months to help your project to become a success.

If you are a licensed user, you can make a copy of the licensed template and change that copy to reflect the specific needs of your project. Each licensed user has the ability to change the layout, graphics and text to customize the template for use on their project. For further information see the Licence Terms.

We believe that our templates are applicable to projects of any size or type and for any industry. However, we cannot guarantee that they will be suitable for every type of project. You may use the templates to build documentation to support your project. For example, use the Project Plan template to schedule time, costs and resources for your project. For further information see the Licence Terms.

Only those people who are licensed to use the templates may download them and customize a copy of them for use on their projects. For example: A Project Manager will require a license to use the Project Plan template to create a customized version for their project. The Project Manager may then distribute their Project Plan to the project team. The Project Team may read and refer to that Project Plan (but not amend the part of that Project Plan comprising the original content of the template) to assist them implement the project. For further information see the Licence Terms.

Yes. We are always looking for ways to improve Project Management documentation available on the web. If you have an idea for a new Project Template and would like us to consider it for future upgrades then please write to us.

The Licensed Products and Original Content developed by Method123 are the exclusive property of Method123.

We have undertaken a variety of measures to carefully protect our Intellectual Property. Our logo is protected by the Method123 Trademark. All of our templates have clear copyright notices inserted on every page. Template usage is subject to our Terms of Use. We have also registered our copyright with a wide variety of countries and used Stenography techniques to uniquely identify our documentation.

Our templates have been written using Microsoft Word, Excel and Project. Each template has been compressed using WinZip to minimise the time it takes you to download it. If you do not have a suitable zip utility on your PC, download a free evaluation version of WinZip at http://www.winzip.com/downwz.htm

As long as you are running Windows 95 or Apple Mac OS 10 Operating Systems along with Microsoft Office 95 (or a more recent version) you should be able to use the templates effectively.

If you do not already have the Adobe Acrobat Reader, you can download it for free at http://get.adobe.com/reader/

Each template is available in USA spelling or UK spelling. In the future, each template will be available in French, German, Spanish, Japanese and other common languages.

A "Single User" license enables a single user to create project documentation using the product purchased. A "Multi-User" license is required if more than one user wishes to utilise the product purchased.